I just wanted to make sure that I fully expressed my appreciation for all of the people at Twin Cities Orthopedics. They ALL went above and beyond my expectations in order to help me with my unique and untimely injury. And ALL truly means each and every one. From the very first interaction it was as if I had gone to another level of patient care that I had never experienced before.
When I came by to drop off the imaging CD from my ER visit, the very personable and exceptionally nice woman at reception took extra time to upload the CD so that I could keep the disk for backup. She also took the time to hand carry it to the imaging department as her computer terminal was not confirming the upload. Lisa Long went the extra mile to fit me into Dr. Coetzee’s schedule so that he could perform the surgery before he went out of town. And then she went another extra mile to fit me in on a reschedule when insurance referral issues delayed the first surgery opportunity. Mary Wolf and Kristine Odegard both put in a herculean effort to get my insurance’s referral approved in two days, when it usually takes the system ten to fourteen. Larry Nilsson, Dr. Coetzee’s Physician Assistant with Jackie Fritz took out the stitches and advised me with care. And every interaction was personable, kind and not hurried or dismissive in any way. Each of these feats alone puts Twin Cities Orthopedics in the incredible category, but for them to all happen in coordination to attend to a patient’s urgent need is a health care synergy that is head and shoulders above any other medical interaction I have had in my 57 years – and my penchant for extreme sports has given me many interactions from which to claim my assessment to be authoritative. And of course, the personable and positive attitude of one of the very small handful of the very best foot and ankle doctors in the world – Dr. Coetzee – gave comfort and confidence that the best possible outcome for this unfortunate injury is in the cards. There just could not have been a better clinic to go to as Twin Cities Orthopedics and Dr. Coetzee are simply in a stand-alone, superlative category of patient care.
