December 27, 2018 - TCO

Difference Makers: Rachael Jensen

Rachael Jensen, a clinical assistant at our Burnsville location, thinks fast on her feet. When she got to Orthopedic Urgent Care one morning and discovered the daily computer system was down, she improvised and was able to use an older, limited computer program to track patient arrival times, monitor their progress and get them to see a provider quickly. The move enabled staff at the front desk to continue their daily routine without interruption until the full system was back online.

Rachael’s innovation, teamwork, and dedication to patients makes her an undisputed Difference Maker. Thank you, Rachael!

Now, let’s learn a little more about her.

What’s your title and role?

Rachael: I’m a clinical assistant in Burnsville and responsible for rooming patients, getting a history, prepping the patient for X-ray, removing or applying splints or casts, removing staples or stitches, and any other tasks the physician may need to keep the clinic flowing efficiently.

How do you make a difference?

Rachael: I help get patients in rooms in a timely manner and make sure the physician or provider has any and all pertinent information to treat the patient as efficiently as possible. I try to maintain clear communication between all parts of the care team and clinic staff so patients can receive the best care possible.

What’s your favorite thing about working at TCO?

Rachael: I love Interacting with the patients and hearing their stories. I also enjoy knowing, whether big or small, I am making a difference in their day and helping them to leave TCO doing better than when they walked in.

What are your favorite things to do outside of work?

Rachael: I enjoy spending time with my family which includes our rambunctious 1-year-old son. I also enjoy riding my motorcycle up north to the cabin, as well as camping and fishing.

What’s one place in the continental U.S. you’ve never been where you’d like to travel?

Rachael: I would love to travel to Arizona to see the Grand Canyon.

Thank you, Rachael, for striving to Be The Difference!

Twin Cities Orthopedics has been named one of the Top 150 Workplaces for eight consecutive years by the Star Tribune, and one of the main reasons is because of our amazing team members who make a difference every day.