Provicta Services

Health Quotient’s (HQ) mission is to make Minnesota the safest and healthiest place to work.

Founded in 2017, Provicta has provided hundreds of Minnesota’s first responders with targeted health and wellness resources. In June 2023, Provicta integrated into HQ to expand the program’s suite of resources.

Provicta’s services follow a four-pillar approach aimed at providing a community of support that address the unique physical and mental demand first responders face.

Education & Training Pillar

Providing first responders with essential education and training for improved physical and mental health. Through group training, we build a supportive community, establishing trust as the foundation for more personalized programming.

Performance & Prevention Pillar

Identifying and addressing the distinct needs of first responders, specifically targeting risk factors associated with mental health, heart health, and physical readiness. We offer cost-effective access and value, outperforming traditional healthcare models. Our culturally competent providers deliver best-in-class care, ensuring first responders receive timely and personalized support through early detection and consultation.

Concierge Care Pillar

Twin Cities Orthopedics and Infinite Health Collaborative supply first responders with prompt and personalized support for mental health and health-related needs. Our clinical navigation ensures rapid access to providers who understand first responders’ unique requirements. We prioritize minimizing work time loss, have a successful track record in injury prevention, and provide timely mental health and critical incident support. Our team excels in injury and physical rehabilitation, offering top-notch expertise, facilities, technology, and access. With over a dozen years of experience, we deliver concierge care with substantial cost mitigation.

Digital Solutions Pillar

Using various tools to drive efficiency, enhance engagement, and optimize outcomes. We use technology as a facilitator rather than the primary focus.

Education & Training Pillar

Health & Wellness Training Sessions
These in-person or virtual training sessions currently cover these six topics and are used to develop internal resources and meeting cadence:

1. General health and disease management
2. Nutrition
3. Sleep
4. Financial health
5. Fitness and functional movement
6. Mental health and stress management

Command Staff Briefings and Culture Development
We meet with designated Command Staff to discuss program progress, review reporting, and address questions or concerns regularly. One priority in these meetings is to identify areas where our team can support the organization’s culture development.

Performance & Prevention Pillar

Mental Health Services
Prevention

• Check-up from the Neck Up: We work closely with occupationally competent mental health professionals to provide the needed resources for regular mental health checkups. These are confidential one-hour meetings that take place annually, or preferably, semi-annually.
• In-service Training: Our initial training is focused on stress management, mental health, substance use, and mindset.
• Registered Dietitian Support: Our Registered Dietitians will meet in-person or virtually with individuals or groups.

Therapeutic Services

• Individual Services: One-on-one sessions including but not limited to chemical and alcohol abuse, post-traumatic stress disorder (PTSD), relationship problems or couples’ communication, workplace pressures, depression, and anxiety.
• Work Assault, Stress, Grief Support: Services to assist an employee with a workplace assault, loss, or traumatic event.

Organizational Support Services

• Critical Incident Defusing & Debriefing: Defusing or Critical Incident Stress Management (CISM) debriefings will be conducted onsite at an agreed-upon location following a traumatic event deemed appropriate for a defusing or a full CISM response.
• Peer Support Training: We work with an organization’s staff to help identify mentors who will be trained in Peer Support. The Peer Support Program can be launched independently and exclusively to the department, or the mentors can be sent to training sessions that are held throughout the state on a regular basis.
• 24/7 Support & Scheduling: A dedicated support telephone line will be provided and available 24 hours a day, 7 days per week.

Heart Health Service
Prevention

• Early Detection Program: Through a partnership with i-Health’s Preventive Cardiology Clinic (PCC), our Heart Health services are aimed at detection and treatment of the early stages of heart disease.
• Registered Dietitian & Fitness Professional Support: Our team offers personalized support for heart health participants, providing evidence-based recommendations in nutrition and exercise through consultative sessions.

Clinical Services

• PCC will work to concierge the scheduling, consultation, and coordination of care within its provider team or externally with other providers depending on the individual’s preferences.

Physical Readiness Services
Prevention

• Movement Screens: HQ’s leading functional movement specialists provide support to the unique needs of the first responder. Utilizing the Functional Movement Screen (FMS) and a variety of evidenced-based movement and fitness testing, we provide customized exercise recommendations to improve performance, while reducing discomfort, stiffness, and soreness. This process reduces the risk of non-contact injuries for participants by up to 80%.
• Ergonomics: Each participant will have their unique environment assessed for ergonomic suitability. Our certified ergonomics experts provide each participant with a written report of recommendations and resources to improve performance while reducing discomfort, stiffness, and soreness.
• Registered Dietitian Support: The impact of nutrition on first responders’ physical readiness cannot be overstated. We can provide cooking tips, demonstrations, and recipes specifically designed for first responders by a professional chef.
• Workforce Fitness Testing Services: We provide a variety of fitness for duty testing including pre-employment testing, post-offer employment testing, annual medical examination, TB testing, Respirator Certification, SCBA / Gas Mask Fit Testing, and any other organizationally relevant fitness for duty testing.
• Active Release Technique (ART): With a 20-year track record of resolving pain, stiffness, and soreness before an individual has a lost work-time injury, ART’s typical cost per issue resolved is $306 versus the typical cost per worker’s compensation claim of $41,000. With elite providers delivering corporate solutions all over Minnesota, HQ can provide an ART resource on-site to regularly provide preventative treatments.
• On-site Tactical Athlete Specialist: We’re a top choice nationally for hiring and training Tactical Athlete Specialists. Our experts excel in delivering on-site preventive care for the musculoskeletal health of tactical athletes, including first responders, at employer locations.

Therapeutic & Clinical Services

• No-Copay Physical Therapy: When employees go to the emergency room or a non-orthopedic provider for musculoskeletal concern or injury, there is tremendous potential for wasted time and cost. By implementing No-Copay Physical Therapy services that can be accessed digitally or in person, a soft incentive for first responders is created to seek out physical therapy as a primary resource for musculoskeletal health.

Concierge Care Pillar

Clinical Navigation
First responders will have a dedicated phone number and email address for any concerns related to their health and fitness. This number will be staffed during clinical hours, while voicemail and email will be checked regularly outside of those hours to ensure the fastest possible response time.

• With access to over 50 locations across 12,000 square miles of Minnesota, Twin Cities Orthopedics can provide concierge access, scheduling, and care to any i-Health location across the state.

1:1 Health Discussions with MD
Our cornerstone offering provides first responders with the opportunity for private consultations with a trained physician. These sessions, in person or virtually, enable individuals to discuss recent health outcomes and receive personalized strategies for their unique wellness journey.

Digital Solutions

We prioritize the use of technology to enhance engagement, accessibility, and reporting for first responders’ health and wellness. Our approach focuses on understanding client needs and tailoring technology choices accordingly.

Level Coach App

• iOS and Android app.
• Customized fitness programs, coaching support, and nutrition tools.
• Optional sleep tracking.
• Centralized bookmarks for department-specific health resources.

Habits to Health Program

• Weekly email with actionable health behaviors for first responders.
• Evidence-based with short action items.
• Software tracks completion and provides progress feedback.

Health Risk Assessment (HRA) Portal

• Web-based portal.
• Integrates with wearable devices.
• HIPAA compliant.
• Centralized hub for individual patient information, recipes, and incentives tracking.