December 27, 2017 - TCO

Difference Makers: Dawn Regan

Meet Dawn Regan. She puts patients first to make their visits to TCO the best possible. She’s also a die-hard Minnesota Vikings fan! Let’s get to know Dawn, one of our Difference Makers!

What’s your title and role?

I’m a lead patient service representative in Plymouth, working with a great team to make each patient feel welcome and assure their experience is excellent from beginning to end. I am also honored to be a part of the Patient Experience Team working TCO-wide to share and develop ideas to continue to improve our ability to provide an exceptional experience for our patients.

Favorite thing about working at TCO

I enjoy getting to know our patients and being that first point of contact when they come to TCO. I love knowing that I CAN make a difference for them!

How do you make a difference?

It’s important to realize that each and every patient is different, presenting with different needs and issues. I take time to learn a little about the patient and what is going to make the difference for them by greeting them personally. Compassion is a strength for me, and I am able to put myself out there alongside the patient so that they are not feeling alone.

Favorite things outside of work

I love everything Minnesota Vikings and enjoy attending as many games as possible with family and friends. I have a weak spot for animals in need of a family. I love spending time at home with my husband, our eight kids coming and going and our five dogs!

Thank you for sharing, Dawn! And thanks for making a difference!

Twin Cities Orthopedics has been named one of the Top 150 Workplaces for seven consecutive years by the Star Tribune, and one of the main reasons is because of our amazing team members who make a difference every day.