In a consultation, it was determined that I needed a reverse total right shoulder replacement. I have never heard of this procedure and was quite apprehensive. The very personable Dr. Conner and Shawn, his care coordinator, were very reassuring regarding the surgery, rehab, and recovery. And it all went as smoothly as they had predicted. I’m very thankful for Dr. Conner’s surgical skill and for the excellent follow-up care by the rehab staff. I have now regained nearly full range of motion and strength in that shoulder and arm with no pain.