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Patient satisfaction data drives outstanding care and experiences

February 1, 2018 - TCO

Patient satisfaction data drives outstanding care and experiences

We know that patients have many choices when it comes to receiving medical care. That is why everyone at Twin Cities Orthopedics works tirelessly to ensure you have the best experience and patient satisfaction is the highest possible.

You expect an exceptional experience, and TCO delivers. Whether you schedule an appointment in one of our clinics or unexpectedly find yourself in one of our Orthopedic Urgent Care locations, we will strive to deliver high-quality care that results in improved outcomes and a superior patient experience.

Patient-reported outcomes

This is what puts TCO at the forefront of providing high-quality care. Through our advanced data-collection software system, we are able to capture patient-reported outcomes that provide actionable information used to improve care and outcomes. The data we collect encompasses every aspect of patient care and enables us to measure individualized patient improvement, optimize treatment plans and improve your overall experience at TCO.

Objectives of Quality and Outcomes

  • Identify the factors that allow some patients to improve faster than others.
  • Better identify the timing of therapies to maximize functional improvement.
  • Automate patient history collection to optimize treatment outcomes through understanding of the patient’s entire health picture.
  • Measure individual patient improvement in relation to national patient averages.

“TCO physicians, administration and staff are committed to transparency in providing quality and cost-effective care. We want to provide the best possible experience in our clinics and surgical facilities for our patients,” TCO Chief Medical Officer Gary Wyard, MD, said. “Collecting, coordinating and assimilating information helps us reach that goal. We have gained experience and accomplished a great deal in developing metric for our six service lines. We have completed over 380,000 outcome reports. We continue to develop best practices and better protocols through physician and patient-reported outcome studies, as well as patient-satisfaction data.”