Patient Testimonials

I was referred to Dr. Gilbertson after a fall, which resulted in the fracture of my proximal humerus. His kindness and calm, but confident, demeanor were so very appreciated throughout this process. Very early on we had to switch course from a natural healing approach to proceeding with surgery. I never second guessed his plan, but have looked to him frequently for advice and reassurance regarding my progress as well as struggles. Dr. Gilbertson’s bedside manner is top notch and I’ve truly never encountered a doctor with his level of compassion.

I turned to TCO after suffering a concussion during section playoffs for soccer. I was worried I would miss the rest of the season. Thanks to the amazing team at TCO Eden Prairie, where they have an incredible concussion center, I was able to return right before the state tournament. During that game, I couldn’t even imagine that two weeks ago I had a concussion. I didn’t feel it all. I felt brand new. We would go on to win our first-ever state title in school history, and I’m so thankful I could be a part of it. My advice to any athlete: Go to TCO. Trust in the process. You’ll be back before you know it.

Sawyer D – Soccer Athlete

I really appreciated the friendly smiles and explanation of steps. The physician assistant and the x-ray tech introduced who they were and explained what they were going to do— I really appreciated that. Jessie explained my x-ray results and we had a great discussion. She answered my questions and lifted up the physical therapists and how they will be able to teach and explain more to me with their depth of Kinesiology knowledge. I’m excited for my PT appointment to learn how best to help heal what my problem is today and how to prevent it in the future. Jessie listened closely to my questions and answered appropriately. I feel I had a say in my care and treatment. Thank you to my aunt who referred me to the Urgent Care in Forest Lake for my issue— she was right, there was no wait and I received EXCELLENT care! Kudos to Jessie the PA, the x-ray tech, and the friendly front desk staff Kari and the other gal! Thank you!

The entire staff at TCO urgent care in Forest Lake, MN was phenomenal. Even though the PA, Rochelle, didn’t have a specialty with my toe surgery she was more than willing to review surgical notes, request x-rays, and write an email to Dr. McGarvey and his staff so they will have information for my follow up care. I’m so thankful for this location close to home. The staff at the front desk, X-ray, and PA were top notch! I hope more patients learn of this location.

I (mom) recently used TCO for knee care and rheumatology, all experiences were great. I wish I had skipped the visit to the ER and went to orthopedic urgent care. When my son got injured, we came straight to TCO Forest Lake!

We would highly recommend Twin Cities Orthopedic Forest Lake, we received exceptional care from the orthopedic urgent care team, including the front desk gal and Aaron. They were so professional and caring and got us in and out so quickly. We were amazed at the great care we received! Thank You!

My knee was so painful I couldn’t walk. The woman working at the urgent care front desk at TCO Forest Lake came out with a wheelchair to bring me inside. She did everything she could do to make me as comfortable as possible while I waited. I was the only patient waiting and was seen very quickly. I had x-rays, was examined and got a cortisone shot. My condition and next steps were explained clearly so I know exactly what happened as well as next steps in treatment. Everyone was so kind during my visit!

I’ve been to TCO facilities before but this was the first time I needed orthopedic urgent care. Every time I am under their care from the moment I come in the door I am treated like a valuable individual human being. Every person I encounter or interact with is kind, attentive, and very intelligent. Their staff are engaged and have a self respect that generates a confidence and pride in their work which translates into excellent efficient care for me. I would trust and have trusted them with my life. The knowledge that their medical care system is supporting and producing high quality, intelligent, people who are happy in their job and work environment makes me feel good about our future as a society.

We had gone immediately to the closest emergency room by us, which is still 45 minutes when Jessica got hurt. The ER staff were rough with her and made her anxious. I, her mom, was anxious and mad. Two and a half hours later they said nothing broken and to go home. I Googled and TCO Urgent Care and needed answers for my daughter’s injury. Right away the TCO Forest Lake staff were smiling and helpful with our questions and getting her set up to see someone. Free beverages, clean, and bright atmosphere! The staff were informative during the exam, x-rays, and treatment. My daughter said, ‘I like this place and I’m ok coming back!’ The staff handled a worried mom and shy hurt girl well! Thank you all!!!

I had an absolutely amazing experience with Dr. Deal, Nathan Marcus, and Emily Harvey, as well as the team at the surgery center in Burnsville. An urgent surgery required quick scheduling and coordination over a holiday weekend. My situation was handled with the urgency it deserved, when other facilities may have pushed this out. At that moment, I felt as though I was the only patient in the TCO system that day. All hands were on deck, trying to help me get a pre-op appointment late on a Friday afternoon, getting the surgery scheduled for the day after a holiday, and making sure that I had everything lined up. I can honestly say that my experience with Dr. Deal’s team before, during, and after my surgery exceeded every single expectation I had. My husband and I are still in shock over the experience I had and I simply can’t express the gratitude I have for the TCO team.