Dr. Nielsen, you are 12 on a 10-point scale as far as healthcare providers. I happily drive from Hudson, WI to receive your care and guidance.
I was ‘fortunate’ to have had an emergent care opportunity at North Memorial Health and to have you repair my intertrochanteric left femur fracture. As a patient, most expect that healthcare providers demonstrated technical or position competence, and an added plus would be if they also provided emotional support and perhaps kindness. In our brief encounters, a traditional quote that particularly applies to you and Ms. Eckerdt is “Individuals do not care how much you know, until they know how much you care”.
Undoubtedly, I suspect that you know that Ms. Eckerdt is a FANTASTIC person that appreciates and epitomizes the various items in each of the three previous paragraphs. She represents you, your practice, and serves your patient(s) exceptionally well! She “Gets It”!