I want to express my utmost gratitude to you, your team, and the whole TCO team. We ended up in your care under very unfortunate circumstances with a little girl who was very traumatized by her injury. The TCO team was so gracious, patient and caring. I could not thank you guys enough. From the person who answered my call at the call center and got us an appointment with Dr. Moeller, while keeping me on the phone for 30 minutes to figure out how to make it happen on the same day. Wow what persistence and care to maneuver all the pieces to make it happen. To the care team in the office who was so respectful of my daughter and her needs, not once minimizing her feelings, or being annoyed at her crying. To you, who stayed with us while we called insurance to figure out if your clinic was in network for our insurance. And of course, Dr. Moeller who took such great care of our little girl while having to change surgery locations.
Honestly from the bottom of my heart thank you so very much. Thank you for the work you are doing. Your efforts and care does not go unnoticed by our family.
Please pass along this message to your higher ups. I want your superiors to know what an outstanding job you are all doing.