I had an amazing experience with the EXCEL Program. Steph, EXCEL RN Coordinator’s, initial phone call was caring and considerate. She arranged for an orientation to see the recovery suites with Leah Zimmerman, EXCEL Program Director, and we were so relieved and pleased. Leah was so gracious, open to answering every concern and question, and so delightfully reassuring. I also attended the pre-surgery education class. The class was so helpful and important to attend.
After my knee replacement surgery, I was taken to my room. Lauren and Caryn, my Registered Nurses, were delightful, joyful, and skilled in every way. They were personable and answered any question I had. I felt encouraged and amazed at how much I could do already, with expert coaching and support. It was such a pleasure and relief to see Dr. Scott Anseth after my procedure. He described what he did for my knee and that I should not be surprised by the bruising. I enjoyed how he demonstrated the importance of being able to straighten my leg and bend my knee when I am ready. I was so reassured that I made the right decision and that I was in the best hands for care.
My recovery continued at home with check-ins. Any “speed bump” I encountered was met with acceptance, compassion, and effective problem solving. The reception desk folks at physical therapy were always cheerful, helpful and respectful. Shoutout to all my therapists for those pre-operative exercises. Heidi, Sarah, and Jordan, were significant in my recovery.
I continue to feel so grateful for this opportunity to enhance my quality of life with a new knee. Every detail was covered every step of the way with a multitude of skills and talents, along with personal care and concern for me. Thank you, TCO!